Not happy? No problem!
I’m happy to exchange any unworn product with the tags attached for something different. Send me a message, I’m here to help. All shipping expenses will be the responsibility of the customer. All sales are final on products after 15 days.
Exchanges:
Exchanges will be offered within 15 days of purchase on your unworn/unused product(s) with tags and receipt from location of purchase. You may choose same or different product depending on availability. Please allow up to 15 days for exchanges/repairs to be complete in full after receiving your product. Shipping to return/exchange your product will be the responsibility of the customer in full.
USA: Exchanges will be offered within 15 days of purchase on your unworn/unused product(s) with tags and receipt from location of purchase. You may choose same or different product depending on availability. Please allow up to 20 days for exchanges/repairs to be complete in full after receiving your product. Shipping/taxes/duties of the return will be the responsibility of the customer.
Refunds:
We hope you love all of your choices regarding your purchase, but I understand that sometimes something doesn't work out. I'm are happy to offer you an exchange on any regular priced items if you are not completely satisfied.
I am a very small single person boutique business. I am unable to give refunds, but all eligible regular priced items purchased online may be returned for an exchange within 15 days of purchase, as long as items are unused and all tags and packaging are attached and in original condition.
If you purchased items online, you can mail them back to us at your expense, or return them to our Invermere location. Original shipping costs are non-refundable, unless the item you received was damaged and cannot be replaced. If an item is returned outside of the 15 day time period or arrive in less than original condition, no exchange or credit can be offered.
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Canada: Canada Post - FREE shipping on all orders $50 or more. Please allow 3 days for handling to get your product prepared to ship and send out. Shipping will be the responsibility of the customer for any returns or exchanges. Please allow 15 days for exchanges/repairs to be completed.
USA: Canada Post - FREE shipping on all orders $75 USD or $100 CA offered on all packages shipping into USA. Please allow 3 days for handling to get your product prepared to ship and send out. Any and all taxes/duties/brokerage fees will be the responsibility of the customer. Shipping will be the responsibility of the customer for any returns or exchanges. Please allow 20 days for exchanges/repairs to be completed.
By purchasing from Baby Root Designs, you agree to all terms and conditions. It is the customer's responsibility to pay all postage expenses to ship your item(s) under $50. Feel free to contact Shannon/me (Contact Us) if you have any questions prior to ordering. I am more than happy to help! I reserve the right to update this information as needed.